SP
SupportPilot
System Execution Blueprint

How SupportPilot Works

From unstructured document ingestion to sub-second semantic retrieval and real-time Telegram escalation.

Three Steps to 70% Autonomous Deflection

1

Upload Your Knowledge Base

Feed your product manuals, shipping policies, refund terms, or knowledge base files through our onboarding portal.

2

Connect Your Channels

Paste one line of JavaScript into your website header for live chat, and add our calculated forwarding address to your support email.

3

Sit Back & Monitor

The AI resolves routine queries automatically. You receive instant Telegram notifications only when human intervention is needed.

Under the Hood: Enterprise Architecture

Zero compromises on tenant isolation, token bounds, or runtime availability.

POSTGRES + PGVECTOR

Vector Retrieval Engine (RAG)

Powered by native PostgreSQL with pgvector. Support documentation is chunked, embedded via Google Gemini, and retrieved via cosine similarity searching for accurate sub-second answers without hallucinating.

ROW LEVEL SECURITY

Strict Tenant Security & Isolation

Every tenant is strictly partitioned by unique client_id and verified client_email. No client data, embedding vectors, or customer conversation logs ever intersect.

WEBHOOK PIPELINE

Autonomous Email Parsing

Seamless webhook processing with auto-sanitization, sentiment evaluation, and transactional sending via enterprise-grade mail APIs with threaded conversational history.

NON-BLOCKING FALLBACK

Self-Healing Error Handler

Built-in fallback nodes log execution errors cleanly into an encrypted audit table without disrupting customer chat sessions, triggering background health alerts.

Built for Modern Online Businesses

E-Commerce & Shopify

Automate shipping inquiries, sizing questions, order tracking, and returns policies directly on your storefront.

Digital Agencies & Services

Answer scope-of-work queries, onboarding steps, and service FAQs while escalating urgent requests instantly.

SaaS Platforms

Provide 24/7 self-service documentation lookup and API debugging assistance for software users without hiring night shifts.

SupportPilot – AI Assistant

Online

Hi there! 👋 How can I help you today?